ISO 9001:2015 Quality Management System Awareness Training

Categories: ISO 9001:2015-QMS
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About Course

This course provides participants with a comprehensive understanding of ISO 9001:2015 Quality Management System requirements, quality management principles, process approach, risk-based thinking, and the benefits of a quality management system.

The training explains the intent and purpose of each clause of ISO 9001:2015 using practical examples from manufacturing and service industries. The course is designed to create awareness of quality management concepts and ISO 9001 requirements for employees, supervisors, engineers, managers, students, and business professionals.

Course Objectives

Upon successful completion of this course, participants will be able to:

  • Understand the purpose of ISO 9001:2015
  • Understand Quality Management System fundamentals
  • Understand the seven Quality Management Principles
  • Understand the Process Approach concept
  • Understand Risk-Based Thinking
  • Understand the structure of ISO 9001:2015
  • Understand requirements of Clauses 4 to 10
  • Understand the role of employees in maintaining a QMS
  • Understand how ISO 9001 contributes to customer satisfaction and continual improvement
  • Recognize the importance of quality in organizational success

Who Should Attend

  • Employees at all levels
  • Production Personnel
  • Quality Personnel
  • Engineers
  • Supervisors
  • Team Leaders
  • Managers
  • Students
  • Fresh Graduates
  • Business Owners
  • Anyone seeking ISO 9001 awareness

Learning Outcomes

Participants will gain awareness of:

  • Quality concepts
  • ISO 9001 requirements
  • Customer focus
  • Process management
  • Risk and opportunity concepts
  • Employee responsibilities within a QMS
  • Continual improvement culture

Complete Course Structure

Module 1: Introduction to Quality

Module 2: Introduction to ISO Standards

Module 3: Fundamentals of Quality Management System (QMS)

Module 4: Seven Quality Management Principles

Module 5: Process Approach & Risk-Based Thinking

Module 6: Overview of ISO 9001:2015 Structure

Module 7: Clause 4 – Context of the Organization

Module 8: Clause 5 – Leadership

Module 9: Clause 6 – Planning

Module 10: Clause 7 – Support

Module 11: Clause 8 – Operation

Module 12: Clause 9 – Performance Evaluation

Module 13: Clause 10 – Improvement

Module 14: Employee Role in ISO 9001

Module 15: Course Summary & Examination Preparation

Examination Format:

  • The certification exam comprises multiple-choice questions designed to assess the training effectiveness.
  • The language of exam is English only and will be conducted online.
  • Learners must take the final exam within 1 month of purchasing the course.
  • Course access will remain available throughout the designated access period as applicable.
  • Attempting the exam after the 1 month will require an additional fee.

Certification:

  • E-certificates will be issued upon successful completion of the exam.
  • E-certificates will be delivered within 2 working days after passing the exam.

Sample Certificate:  Click here

Cancellation and Refunds Policy:

  • Purchased course can not be replaced with other course.
  • No refund for fee once paid.

For Technical Assistance:

Contact us at +91-9877192415  or drop a mail at itamech24@gmail.com

Note : Prices may change at any time without prior notice.

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What Will You Learn?

  • Quality concepts
  • ISO 9001 requirements
  • Customer focus
  • Process management
  • Risk and opportunity concepts
  • Employee responsibilities within a QMS
  • Continual improvement culture

Course Content

Module 1: Introduction to Quality
Topics • What is Quality? • Quality vs Quantity • Quality in Daily Life • Customer Expectations • Quality Costs • Benefits of Quality • Quality Culture

  • Lecture-1
    03:16

Module 2: Introduction to ISO Standards
Topics • What is ISO? • Why ISO Standards Exist • Overview of ISO Management System Standards • Introduction to ISO 9001 • Global Recognition of ISO 9001 • Benefits of ISO 9001

Module 3: Fundamentals of Quality Management System (QMS)
Topics • What is a QMS? • Purpose of a QMS • Process-Based Management • Customer Satisfaction • Continual Improvement • PDCA Cycle

Module 4: Seven Quality Management Principles
Topics 1. Customer Focus 2. Leadership 3. Engagement of People 4. Process Approach 5. Improvement 6. Evidence-Based Decision Making 7. Relationship Management

Module 5: Process Approach & Risk-Based Thinking
Topics • Understanding Processes • Inputs and Outputs • Process Interaction • Process Ownership • Risk-Based Thinking • Opportunities • Preventive Mindset

Module 6: Overview of ISO 9001:2015 Structure
Topics • High-Level Structure (HLS) • Clauses 1–10 Overview • Purpose of Each Clause • Relationship Between Clauses

Module 7: Clause 4 – Context of the Organization
Topics • Understanding Internal Issues • Understanding External Issues • Interested Parties • Scope of QMS • Organizational Processes

Module 8: Clause 5 – Leadership
Topics • Leadership Commitment • Customer Focus • Quality Policy • Organizational Responsibilities

Module 9: Clause 6 – Planning
Topics • Risks • Opportunities • Quality Objectives • Planning for Change

Module 10: Clause 7 – Support
Topics • Resources • Infrastructure • Competence • Awareness • Communication • Documented Information

Module 11: Clause 8 – Operation
Topics • Operational Control • Customer Requirements • Production and Service Provision • Control of Externally Provided Processes • Identification and Traceability • Nonconforming Outputs

Module 12: Clause 9 – Performance Evaluation
Topics • Monitoring • Measurement • Analysis • Customer Satisfaction • Internal Audit Awareness • Management Review Awareness

Module 13: Clause 10 – Improvement
Topics • Nonconformity • Corrective Action • Continual Improvement

Module 14: Employee Role in ISO 9001
Topics • Following Procedures • Maintaining Records • Reporting Problems • Customer Focus • Teamwork • Continuous Improvement Mindset

Final Assessment
Structure • 20 Multiple Choice Questions • Pass Mark: 70%

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